THE ARGONAUT
Don’t get STUCK in the SNOW again! More
PINK IS PERFECT
SPONGEZZ is a Proud Sponsor of the National Breast Cancer Foundation More
GREENING IT UP
The heart of our products is the raw materials we use and finding more earth friendly options is our commitment. More
THE BEAUTY COMPANY INC.
Our Cosmetic and Bath products defined within their own Company Identity More
If you have a Spongezz experience you’d like to share, please e-mail us at dpitsolis@spongezz.com and tell us all about it. We may not be able to see you smile, but we’re glad to know that you are there.
Thank you all for choosing Spongezz.
READ WHAT OUR CUSTOMER SAY ABOUT OUR PRODUCTS
“professional, friendly…keep up the good work”
“all around very good supplier”
“very professional and we can rely on Spongezz to fill our orders correctly and deliver on time”
“excellent company to work with, they’re reliable and helpful”
“I have not had any negative issues with Spongezz, I wish all my suppliers were as good!!!”
“a pleasure to do business with”
“great products mean no complaints – this is a true partnership”
MQS CUSTOMER SURVEY OCT 2009
Our Product Quality was rated 9.67 out of 10 by our Customers
There were NO Quality issues in the past year
We scored a perfect 10/10 for Customers service, efficiency and helpfulness
We were rated an 92% for On-Time Shipments and 100% from those with a firm ship date
From a series of 20 words, Customers were asked to select 5 which best reflected their opinion of Spongezz.
5 words dominated earning 83% of all votes:
Honesty, Trustworthy, Great Service, Quality and Reliability
MQS SUPPLIER SURVEY OCT 2009
94.3% of all Suppliers indicated receiving accurate P.O.'s
100% found Spongezz to be efficient, co-operative and friendly to deal with
Over 90% found our Receiving to be extremely efficient
100% found us Honest and Fair to deal with
93% indicated Spongezz is a true business partner
86% felt we lead the market in new product development, innovation and solid business practices
Results from Spongezz ISO Customer Satisfaction Survey completed Jan ’09
Respondents – 45% participation of active customers in past 12 months
• 100% of respondents rated Product Quality 9.5/10
• 100% of respondents rated Customer Service 9.5/10
• 100% of respondents indicated that Spongezz was a 9.4
“relative to all other supplier’s in the market they deal with
• 96% have never had any “issue” with any order from Spongezz
